Ordering process
Bringing Japan to the World
It’s our mission to bring beloved Japanese brands to the world, and the characters you love closer to you. We hope that you’ll decide to treat yourself or someone close to you.
Many of the items we feature are rare, even in Japan. The availability of some products and brands can shift quickly when a limited production run meets unexpected demand. We do our best to secure supplies of rare collectables, and find for exclusive upcoming products.
We hope that you’ll check back frequently to discover something new.
We’re here to answer any questions, 24 hours from Monday to Sunday. Simply reach out to us through our Contact Page and our team will get back to you as soon as possible.
Pre-order
How It Works:
Pre-order items are products that have been announced but not yet released by the manufacturer. If a product is being rereleased or restocked in a future date, it will also be marked as “pre-order” on our store.
Payments for pre-order items will be collected immediately after checkout. While we do charge immediately for your order, we also accept cancellations 2 weeks before the release date.
The products will be shipped around the release date shown on the product page but please note that the release date can sometimes be delayed by the manufacturer. We always do our best to keep the product pages updated in case any changes are announced by the manufacturers so that our customers will be updated at any time.
Customs
Import Fees & Taxes:
Most of the products are shipped directly from Japan, any import fee or taxes for importing goods requested by your country will be the buyer’s responsibility. These additional fees are not included in the final price.
As the rules and value thresholds differs by country, we invite you to please refer to your country’s government website.
Any order returned or not accepted because of import duties left unpaid we will request you a new shipping fee. In oder to help you with this e will always send the actual invoice only via email, it won’t be on the product.
Please also see our Return Policy.